SENIOR SALESFORCE SUPPORT ENGINEER – REMOTE

SENIOR SALESFORCE SUPPORT ENGINEER – REMOTE 

Our client is seeking a highly experienced Senior Salesforce Support Engineer to join their team on a 12-month remote contract. This role involves critical production support, Salesforce development and configuration, data migration, performance tuning, and collaboration across development, infrastructure, and offshore teams.

What You’ll Do:
•    Troubleshoot production issues using Salesforce Lightning, APEX Classes, Triggers, Visualforce, Force.com IDE, Eclipse, and SOQL.
•    Identify immediate solutions for reported issues to prevent revenue loss.
•    Create knowledge base materials focused on operational efficiency and developer enablement.
•    Lead conference calls to address critical production issues and review support cases for technical accuracy.
•    Define and promote technical best practices.
•    Contribute to Salesforce data migration efforts, working closely with development and infrastructure teams to understand failure scenarios and develop proactive alerts.
•    Monitor new feature rollouts and build corresponding monitoring requirements.
•    Regularly audit alerts and dashboards for continued relevancy.
•    Develop and maintain expertise in specific areas of Salesforce functionality to assist customers effectively.
•    Perform Salesforce configuration changes, including Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, mobile admin, dashboards, and reports.
•    Support Salesforce integrations and enterprise-level development environments (Git, Eclipse, CircleCI, VSCode).
•    Support and troubleshoot application server, CDN, and web server issues across environments.
•    Conduct Tier 3 eCommerce production support and Salesforce administration (Object Management, Flows, User Management, Security).
•    Monitor systems post-incident to confirm full recovery.
•    Collaborate with the performance team to test and optimize application and OMS performance.
•    Analyze and address customer service issues, especially complex challenges.
•    Monitor and resolve work requests through JIRA and ServiceNow, ensuring stakeholder satisfaction.
•    Manage daily team activities throughout the project lifecycle, including offshore coordination.
•    Provide regular updates to management and plan communications with stakeholders.
•    Share knowledge of new technologies with team members and lead cross-training initiatives.
•    Mentor and onboard new team members.

What You’ll Bring:
•    15+ years of experience in Salesforce support and engineering.
•    Strong understanding of eCommerce applications and Order Management systems.
•    Proficient in Salesforce development and troubleshooting with a deep knowledge of its components.
•    Experience with change/incident management tools like JIRA and ServiceNow.
•    Strong leadership, communication, and customer service skills.
•    Ability to multi-task, prioritize, and perform under pressure.
•    Demonstrated ability to collaborate with both technical and non-technical teams.

Bonus Points For:
•    Experience with performance testing and tuning in a high-traffic eCommerce environment.
•    Familiarity with enterprise deployment practices and continuous integration tools.
•    Prior experience leading cross-functional teams and working with offshore delivery models.

Interested?
Qualified candidates are encouraged to apply today to join a collaborative team supporting mission-critical systems in a dynamic, fast-paced environment.