SALESFORCE ADMINISTRATOR – REMOTE

SALESFORCE DATA ADMINSTRATOR – REMOTE
Our client, a major non-profit association working with older adults is looking for a skilled Salesforce Developer and Administrator with nonprofit experience to join their team for a full time remote contract up to 18 months long. You must be able to adhere to EST hours. You will be assisting their team with fixing and improving their Salesforce systems. They need immediate help with their Call Center Case Management and email system; specifically resolving their issues with contact and case matching. They also need assistance with various small feature requests for mostly out-of-the-box Salesforce components.
Responsibilities:

• Work with their Salesforce product owner and manager to resolve problems related to Salesforce’s Nonprofit Success Pack (NPSP), Sales Cloud, and Service Cloud.
• Develop and customize Salesforce solutions using Apex, Visualforce, and Lightning Components, specifically for their call center, donor care system, asset management, and program management database.
• Design, configure, and maintain Salesforce objects, fields, layouts, workflows, validation rules, and process automation.
• Perform data management tasks, including data cleansing, de-duplication, and migration to ensure accuracy and integrity (they use dataloader.io).
• Assist with the creation and management of reports and dashboards.
• Assist with using tray.io for integration management and customization and other integrations to Mailchimp, Qualtrics, Zoom, Click and Pledge, and websites.
• Finish backlog of work for simpler tasks, including adding fields, updating page layouts, duplicate management, formula field updates, Web-To-Lead, and user management.

Requirements:

• 3+ years of experience as a Salesforce Developer and Administrator.
• Must have Salesforce Certified Administrator certification.
• Proficiency with Lightning components & features, Sales Cloud and Service Cloud; declarative coding for formula fields; and some Apex experience.
• Familiarity with Salesforce integration techniques, including REST/SOAP APIs, web services, and middleware platforms.
• Demonstrated ability to gather and translate complex business requirements into Salesforce solutions.
• Experience with data management, including data migration, cleansing, and data quality assurance, to ensure accurate and reliable data.